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Social Media and Development Manager

Location: Missoula, Montana

Reports To: Executive Director

Type: Full-Time (Exempt)

Benefits: Health insurance, retirement plan, paid time off, and professional development opportunities Blue Mountain Clinic is a mission driven 501c3 family practice health care clinic. We provide comprehensive healthcare services in a compassionate environment to all persons who seek it. We are especially honored to provide the full range of reproductive health care, including abortion care services, gender affirming care, mental healthcare and STI treatment and prevention.

Key Responsibilities:

Campaign Development

• Design and implement online fundraising strategies, including annual giving campaigns, crowdfunding, peer to peer fundraising, and special appeals.
• Collaborate with Executive Director, and Clinic Manager to align on-line fundraising efforts with organizational goals.
• Create and optimize digital donor journeys to enhance engagement and retention.
• Establish KPI’s (Key Performance Indicators) for online fundraising and track progress against revenue targets.

Digital Campaign Execution

• Draft and schedule compelling fundraising e-mails with clear calls to action.
• Segment e-mail lists for targeted appeals based on donor behavior and preferences.
• Develop and execute social media strategies to drive donations and increase visibility.
• Use social platforms like Facebook, Instagram, and LinkedIn to promote fundraising campaigns.

Website Fundraising

• Optimize donation pages for user experience, accessibility, and conversion rates.
• Update the website with campaign-specific messaging, graphics, and progress trackers.
• Collaborate with graphic designers to develop impactful visuals, videos, and infographics.

Peer to Peer Fundraising:

• Launch and manage peer to peer campaigns by providing tolls and support for volunteer fundraisers.
• Foster a sense of community among on-line donors through interactive campaigns and updates.
• Recruit and train volunteers or ambassadors for digital fundraising campaigns.

Technology and Tools:

• Manage on-line fundraising platforms like Classy, GoFundMe, Network for Good, or others.
• Ensure on-line donation data is accurately captured and synchronized with donor databases Conduct tests to determine the effectiveness of email subject lines, visuals, and calls to action.
• Ensure donor data is protected, and fundraising practices comply with regulations (e.g., GDPR, CCPA)

Qualifications:

• Bachelor’s degree in communications, Marketing, Journalism, or a related field.
• 3+ years of experience in website management, digital marketing, or a similar role.
• Strong knowledge of content management systems (e.g., WordPress, HTML/CSS, and SEO best practices.
• Proficiency in social media platforms and tools (e.g., Link Tree, Hootsuite, Buffer) and experience with email marketing software (e.g., Constant Contact, Mailchimp).
• Excellent written and verbal communication skills, with a strong diligence.
• Experience in graphic design and familiarity with design software (e.g., Canva) is a plus.
• Ability to work independently and manage multiple projects simultaneously.
• Passion for the organization’s mission and the ability to communicate that passion effectively to a broad audience.

How to Apply:

Interested candidates should submit a resume, cover letter, and a portfolio of relevant work to applynow@aehr.org by 12/17/2024. Please include “On-line Fundraising Manager” in the subject line.

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Administrative Assistant

Position FTE: Contract, 1/20/2025-3/14/2025
Reports to: Clinical Coordinator
Location: Missoula, Montana

BLUE MOUNTAIN CLINIC OVERVIEW:

Blue Mountain Clinic (BMC), a 501(c)3 non-profit, has been providing comprehensive healthcare services
to patients from Missoula and the surrounding region for over 47 years. Our services include integrated
family medicine, sexual and reproductive healthcare, mental health counseling, and gender affirming
care. With a multi-disciplinary team of over 20 dedicated staff members, we prioritize individualized,
evidence-based healthcare that respects personal connections.

JOB SUMMARY:

Front Desk Administrative Staff will be responsible for clerical and reception duties associated with
patient scheduling and registration and will handle a large volume of incoming calls. This person must

display excellent customer service and communication skills, both internally and externally, in a fast-
paced environment. In addition, this person is responsible for greeting and assisting patients,

monitoring the security of the clinic, collecting payments, and maintaining BMC’s medical records. The
ideal candidate is highly organized and dedicated to customer service. Blue Mountain Clinic’s mission is
to provide individualized, choice-based healthcare that respects the power of personal connection.

JOB DUTIES AND RESPONSIBILITIES:

Note: This document is intended to describe the general nature and level of work performed. It is not
intended to serve as an exhaustive list of all duties, skills, and responsibilities of personnel so classified.

• Answer a high volume of phone calls in a professional and courteous manner.
• Schedules patient visits and procedures for multiple clinicians adhering to clinical protocols.
• Monitor security and clinic access through main entry.
• Responds to questions and concerns and directs them to appropriate location or department.
• Provides on-going communication with clinical staff regarding real-time patient status.
• Monitor the day’s appointment schedule, communicating changes to appropriate staff to attain
  efficient and effective delivery of services, and is in constant communication with all areas of
  the clinic.
• Collaborates with medical staff and their associates to optimize efficiency and effectiveness in
  scheduling.
• Collects and enters all necessary demographic, clinical, billing and insurance information from
  patients or responsible parties.
• Provides patient education by explaining preps and patient instructions for the scheduled
  procedure following scheduling protocols.
• Informs patients of possible co-pays and deductibles needs to be paid at the time of service.
• Communicates effectively with clinicians and clinical staff, and patients.
• Greet and attend to patients in person and over the phone.
• Adhere to all privacy and security standards involving Protected Health Information(PHI) as set
  forth by the HIPAA rule.
• Complete patient medical record requests in compliance with current laws as requested by
  client, practitioners, other medical professionals, insurance companies, etc. no later than 15
  days of receipt.
• Monitor waiting room activity and appearance.
• Routes test results, FAX reports, and messages to appropriate staff.
• Review eligibility and phone list for upcoming appointment and call for Medicaid Passport
  Authorization.
• Open and disperse all incoming mail, prepare outgoing mail, and sign for packages from delivery
  services.
• Operate various office equipment including FAX, photo copier, computer, printer, postage
  meter, 10-key et al.
• Works to foster team spirit with co-workers.
• Performs other work-related duties as assigned.

QUALIFICATIONS:

• High school diploma or GED
• Customer service (3 years preferred)
• Medical office experience (1 year or more preferred)
• CPR Certification and HIPAA Certification (may complete upon hire)

KNOWLEDGE, SKILLS AND ABILITIES:

• Attention to detail
• Ability to multi-task and prioritize tasks
• Ability to handle large volume of incoming calls
• Medical terminology (preferred)
• Ability to maintain confidential information
• Understanding of the medical, social, and political complexities of reproductive health care including abortion.
• Ability to respond appropriately to crisis situations
• Ability to make sound decisions, take appropriate action, and follow tasks through to conclusion.
• Understanding of a variety of health care issues including reproductive health. Aptitude and enthusiasm for researching current trends in abortion services.
• Willingness to advocate for BMC both in-house and in the community.
• Ability to communicate and work effectively with a variety of individuals, as well as other agencies and professionals in the community.
• Ability to interact with people in a pleasant, non-judgmental manner, even under stressful conditions
• Willingness to take responsibility for own part in communication breakdowns and to work toward resolution of resulting problems.
• Ability to successfully accept and act on constructive criticism.
• Ability to communicate complicated information effectively, both orally and in writing, with a variety of individuals.
• An interest in and respectful attitude toward all people.
• Good work habits, including punctuality and ability to organize and manage time and information.

VALUES, ATTITUDES, AND BEHAVIORS:

• Shares values of compassion, bodily autonomy, and equity
• Committed to Blue Mountain Clinic’s mission, ensuring access to essential healthcare, including
  abortion and gender-affirming care
• Enjoys organizing and optimizing processes for greater efficiency and effectiveness
• Experienced problem-solver with an orientation toward outcomes and continuous improvement
  and learning
• Treats colleagues, patients, partners, and community members with dignity and respect, resolves
  conflicts promptly, and demonstrates flexibility and adaptability

WORKING CONDITIONS AND REQUIREMENTS:

Location: Blue Mountain Clinic in Missoula, Montana

Schedule: This is a full-time position with full-time defined as 30 hours per week. Working conditions: Normal office and clinic environment. Exposure to contagious diseases and other patient-related conditions. May be required to alter scheduled hours or days off. This position requires occasional weekend and evening work. Exposure to unpleasant sights, sounds or odors may be encountered. The nature of this work may be emotionally taxing and may involve encounters with anti-choice harassment and violence. Physical requirements: Ability to operate technology, lift supplies, and communicate clearly

To Apply: Please email a resume and cover letter to hire@bluemountainclinic.org